When This Policy Applies

This is our default Refund & Cancellation Policy. If a tour package's own page states a specific cancellation policy, that policy applies to your booking instead - look for the "Cancellation" line under Tour Information on the tour's own page. This page applies to:

• a booking for a tour package that does not carry its own published cancellation policy;
• a standalone payment made through our Make a Payment page that is not linked to a booking; and
• your JAIMIE.MY wallet balance (see Wallet Top-Up).

Deposits and Balance Payments

Some tour packages require a deposit at the time of booking, with the remaining balance due a set number of days before departure. Where that applies, the deposit percentage and the balance due date are shown on the tour's own page. Where no deposit schedule is shown, full payment is due at the time of booking.

Cancelling a Booking

To cancel a booking, contact our team using the details below as early as possible. How much of what you have paid can be refunded depends on how close to your departure date you cancel, and on any costs already committed to hotels, transport or other suppliers on your behalf. Where a tour's own page states a specific cancellation policy - for example, a full refund if you cancel a set number of days before departure - that policy governs your booking instead of the general terms on this page.

Circumstances Outside Our Control

Where a tour cannot proceed for reasons outside our control - for example government travel restrictions, a supplier ceasing to operate, or a genuine emergency - we will work with you on a refund, a credit toward a future booking, or a rescheduled departure, as the circumstances allow.

How a Refund Is Paid

An approved refund for a payment made by card, FPX or an e-wallet through Stripe is returned to that same payment method; processing time after that depends on your bank or payment provider. Your JAIMIE.MY wallet balance is a closed-loop store of value: it can be spent only against a booking on this site and cannot be withdrawn as cash. If part or all of a booking was paid from your wallet balance, contact our team so we can advise how that portion is handled.

Standalone Payments

A payment made through our Make a Payment page without a booking reference is not linked to any booking of ours. If you need to query or request a refund of such a payment, contact us with the payment confirmation or transaction ID you received at the time.

Contact Us

To discuss a cancellation or a refund, reach us at contact•••Click to reveal or +60 XX-XXX XXXX•••Click to reveal, or use our Contact page.